Our contact information

By email:
jennifer.b@cheroes.com

By standard mail:
Buckeye Room
2727 Fairfield Commons
Beavercreek OH 45431

By phone:
800 930-4591 (between 10 a.m. and 5 p.m. Eastern)

jennifer.b@cheroes.com

Shipping Information:

Orders are processed by the next business day, usually on the same day the order is placed. See each item for estimated ship times. Shipping Information:

Ground shipping: $7.90

2nd Day Air: $19.90

Next Day Air: $29.90

Saturday shipping $59.90

Canada standard: $25.00

Refund, Returns and Cancellation Policies:

Orders can be returned for credit within 30 days of the date that the order was placed. The item must be in new condition, with tags still attached to the item. Orders can be exchanged for another size or style.

Autographed Items and Authentic Jerseys are NOT returnable or exchangeable.

Frequently Asked Questions:

What does it mean if my order is marked "On Hold"?

This means your order has been entered into our system and is being processed. As soon as a UPS label is generated, your order status will change to "OK" and a tracking number will be available to track your package through UPS.com or 1-800-PICK-UPS. Most items will only be "On Hold" for one day or less, while some items may take several days to process. See each item's description for estimated ship times.